All items unworn and unused purchased at MR SOUTH ONLINE can be returned within 14 days of dispatch (faulty or otherwise), for a full refund or exchange. We reserve the right to refund or exchange the goods until a thorough inspection of the returned goods has been undertaken. Date of dispatch will be detailed in the Shipment Confirmation email sent to your nominated email address on dispatch. Please note that no returns will be accepted if the goods purchased do not have the full original packaging and labelling in place. Goods must be unused. Refunds or exchanges requested for goods returned later than 14 days after dIspatch shall be at the sole discretion of MR SOUTH ONLINE. Please note you have a legal obligation to take reasonable care of the items while in your possession, therefore please take care when packaging the items for return.
All items should be returned to:
MR SOUTH
SHOP 295
UPPER LEVEL
SOUTHGATE SHOPPING CENTRE
RIFLE RANGE ROAD
MONDEOR
JOHANNESBURG
GAUTENG
We always aim to honour an exchange. If the item you require is out of stock we will contact you and give you a choice of an alternative product or a refund. We recommend you contact us ahead of time to reserve a product required for an exchange. If the item you require is of a higher value we will contact you to take an additional payment.
Once your return has been checked and processed by our store you will be notified by e-mail. If a refund has been requested it will be processed via the account originally used for payment. Refunds may take up to 14 working days to appear on your bank statement, depending on your bank. In the unlikely event that you do not receive the confirmation e-mail within 15 days of posting your return shipment to us, please contact us here: mrsouthmanshop@gmail.com